I am not with Laminar Research; just a flight simmer.
Others like you have asked the same type of question(s) in this forum and have been advised to contact X-Plane direct. You won't get an answer here.
The starting point for the contact is at email@example.com whereby you will need to provide full details of the purchase including date of purchase, receipt number etc. even before your request will be considered. You may get more definative details if you search back through earlier forum questions on the same subject