not being able to perform updates on x-plane 11 error 2:502

Question

my first error filing with same question was solved after you have updated the installer ,so I was able to update but today the 20th/Dec I tried to update after being notified that a new update is available but the same old problem occurred that is " unable to update with error 2:502 "..

also I did not understand who to upload a copy of the installer log.txt from the desktop to list my country .

kindly advise

thanks a lot

Answer 1

We ask for the log files because they contain information about your system and more information on the error.

In general, issues like this are temporary, or only affect a few people. I track where people are located to see if there is a larger pattern that needs to be addressed with our CDN that provides the downloads. So far, there has not been any consistent issue we can address.

Comments

Thanks a lot Jroberts , it worked and I did the Beta3 and all is well , but since this happened twice I hope that it is not repetitive as I am now concentrating on the x-plane 11 more than the x-plane 10 .

Thanks again