0 votes
asked by (12 points)
I bought xplane 11 last year and though I still have my program, i lost my registry when my main disk crashed.

I have sent an email to info@x-plane.com, with all my data, i have not heard back or even confirmation of my request....
commented by (570 points)
Why would you delete your serial from your email box... Have you search for it in your inbox? Subject: Your X-Plane Purchase (Order ......................

and the email was from this address  uc.order@ultracart.com

1 Answer

+1 vote
answered by (222 points)
It is tied to your steam account, you don't a serial. But if you're in a minority who bought it from laminar store the only way is to contact them and try to explain everything. It's simple, they either could just re-send the key to you or  deactivate the old key and give you a new one.

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