Again cannot install online update - Permission Denied

Question

First I  do want to say I have asked about this before and even thought I had a fix for this. But again I cannot update my X-Plane 11.  I have tried a lot of what I saw others say worked for them; turn off my firewall, make sure permissions are correct for X-Plane folders and files. None of them work

Problem:

I try to update my X-Plane 11 but it stops every time saying there is an error that permission was denied for a file it was trying to process.  "Error processing E:\X-Plane 11/Resources/map data/water/+60-100/+63-099.shp: Permission denied. Perhaps you do not have access to a directory or file system"

I am running Windows 10.  My X-Plane is on drive E: that is an SSD drive.  I have checked the permissions for the drive as well as the folder, E:\X-Plane 11\.  Modify File, Read & Execute, Read, Write, List Folder Contents all are checked.   I even have run the installer as Administrator.  I still get this message.  But it should not get this message if all permissions are checked and also I am running as Administrator.  So I am very sure this is a bug in the installer.

Other things I have tried:  I turned off the firewall.  That did not work.  I rebooted my PC and first thing I did was try to run the installer.  I get same thing.  A few days ago I was trying update from 11.10 to 11.26  I saw for the permissions for E:\X-Plane 11\ under Users, that the Modify permission was not checked.  I checked that and tried again and it worked. I was able to update.  So here just a few days later I try to update to v11.30 with the same permissions set and it did not work.  Please keep in mind that I have other software on this drive that do auto-updates and I never had any problems with them running.   So again I feel strongly that this is a bug in the Installer program.  This is becoming very annoying for me and I am sure it is for all the others I see that have the same problem.

http://questions.x-plane.com/?qa=blob&qa_blobid=240597765073559571

Comments

I have the exact same problem. I haven't tried anything, it says to contact tech support, so this is what I am doing. What now tech support? Here is the log file. Thanks.

0:05:08.589 D/WIZ: Advancing from wizard step "Check Disk Space" to "Install"

0:05:18.046 E/DSK: -------------------------------------------------------------

0:05:18.046 E/DSK: Error writing to disk (4 - 13): Permission denied. Perhaps you do not have access to a directory or file system

0:05:18.046 E/DSK: Writing file: C:\Users/bob/Desktop/X-Plane 11/X-Plane.exe

0:05:18.046 E/DSK: At: C:\jenkins\design-triggered\source_code\core\files\FILE_ops.cpp:1507

0:05:18.046 E/DSK: -------------------------------------------------------------

0:05:18.071 E/INS: Error processing C:\Users/bob/Desktop/X-Plane 11/X-Plane.exe: Permission denied. Perhaps you do not have access to a directory or file system (C:\jenkins\design-triggered\source_code\core\files\FILE_ops.cpp:1507)

0:05:18.071 I/DLG: Displaying alert:

0:05:18.071 I/DLG: CANCEL INSTALLATION IN PROGRESS?

0:05:18.071 I/DLG: An error occurred during update:

Permission denied. Perhaps you do not have access to a directory or file system.

You can continue with the update and attempt to repair the damaged files later, or you can stop the update and try again later.

0:05:25.130 I/DLG: User decided to continue.

0:08:20.547 E/DSK: -------------------------------------------------------------

0:08:20.547 E/DSK: Error writing to disk (4 - 13): Permission denied. Perhaps you do not have access to a directory or file system

0:08:20.547 E/DSK: Writing file: C:\Users/bob/Desktop/X-Plane 11/Resources/plugins/XPLM_64.dll

0:08:20.547 E/DSK: At: C:\jenkins\design-triggered\source_code\core\files\FILE_ops.cpp:1507

0:08:20.547 E/DSK: -------------------------------------------------------------

0:08:20.547 E/DSK: -------------------------------------------------------------

0:08:20.547 E/DSK: Error writing to disk (4 - 13): Permission denied. Perhaps you do not have access to a directory or file system

0:08:20.547 E/DSK: Writing file: C:\Users/bob/Desktop/X-Plane 11/Resources/plugins/XPWidgets_64.dll

0:08:20.547 E/DSK: At: C:\jenkins\design-triggered\source_code\core\files\FILE_ops.cpp:1507

0:08:20.547 E/DSK: -------------------------------------------------------------

0:08:20.573 E/INS: Error processing C:\Users/bob/Desktop/X-Plane 11/Resources/plugins/XPLM_64.dll: Permission denied. Perhaps you do not have access to a directory or file system (C:\jenkins\design-triggered\source_code\core\files\FILE_ops.cpp:1507)

0:08:20.573 E/INS: Error processing C:\Users/bob/Desktop/X-Plane 11/Resources/plugins/XPWidgets_64.dll: Permission denied. Perhaps you do not have access to a directory or file system (C:\jenkins\design-triggered\source_code\core\files\FILE_ops.cpp:1507)

0:08:20.573 I/DLG: Displaying alert:

0:08:20.573 I/DLG: CANCEL INSTALLATION IN PROGRESS?

0:08:20.573 I/DLG: An error occurred during update:

Permission denied. Perhaps you do not have access to a directory or file system.

You can continue with the update and attempt to repair the damaged files later, or you can stop the update and try again later.

0:08:30.317 I/DLG: User decided to continue.

0:08:58.810 D/WIZ: Advancing from wizard step "Install" to "Finish"

Clean exit from threads.

Answer 1

Well I found my problem and in doing so I have to eat some of my words.   There seems to been another possibility that I had not thought would be a problem.  I bought a new 1Tb M.2 SSD to replace the 500Gb M.2 that I had.  I was going to put X-Plane on it.  I went to save everything that was on the smaller M.2 drive and found that some files could not be copied.  Including the one I kept getting the permissions error on.  So it seems that drive had problems.  I reinstalled X-Plane on another SSD drive that I had and that went fine.  I then did an upgrade to 11.30 and that went fine with no problems.

So to sum up my case, I had a bad SSD drive is why my updates did not work.