Problem with product key not recieved (gmail email)

Question

Hi guys yerterday i bought x plane 11 digital, the key should be sent to my email (gmail) but never arrived

today i tried to register in forum with gmail but the link confirmation not arrived, i change imail for "hotmail" and i got the link, i have to do the same to recieve my key please help me to do that

Answer 1

Hi axhx15,

I am not from Laminar Research; just a flight simmer from down under.

Unfortunately you have raised your problem in the wrong area.  Your problem concerns a private transaction between Laminar and yourself.  This forum is for flight simmers running X-Plane and does not get involved with a common problem like your.  You won't get a publically broadcast solution here. 

You need to make direct contact with Laminar at [email protected]  or better still with i[email protected]  In doing so you need to set out full details of your problem also provide details of your date of transaction including method of payment, email address provided at the time of purchase and the email address you now want to use and any receipt numbers etc.

Good luck and welcome to X-Plane.

Glenn