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Please see the official X‑Plane Support page for help.
I am not from Laminar Research; just a flight simmer from down under.
This current forum specialises in the X-Plane software despite working well with AirManager.
I would suggest you have a look at or raise your problem in the Air Manager Forum which can be found at https://siminnovations.com/forums/ or specifically with Ralph (Air Manager Founder) from Sim Innovations at firstname.lastname@example.org I would be or will be extremely disappointed if you do not receive an answer from either or both references.
Also try this link with Russ Barlow found at https://www.youtube.com/user/srbarlow/videos Russ is also one of the developers of Air Manager with Siminnovations
Hope this helps. Good luck.
This site is no longer being actively maintained.