This site is being deprecated.
Please see the official X‑Plane Support page for help.
I purchased and downloaded the digital copy of x-plane. It noted several times during the installation that there was an error because I did not have permission to download some of the files but after clicking in the windows box the download always seemed to continue. Once though I try to start x-plane, 32 bit version it never makes it past the splash screen. I have tried to set the virtual memory as per the instructions to 3gb and seem to have accomplished that but still when I start the program it just sets there and draws the circle for a while till it lets me know the program stopped responding. Help!!!!!!!!!!!! Log attached.
Usually when I hear that people are being notified by the installer of errors due to permissions, it's because of where X-Plane is installed. Your log shows X-Plane is on the desktop though, which it the best place to put it. Please double check you didn't move anything out of the folder (the app won't run if it's moved to any other location for instance). You can try running the installer again and picking "update" to see if any files are missing or corrupt.
I'm curious why you are using the 32 bit app. Is your version of Windows 32 bit or 64 bit? In general we recommend people use 64 bit X-Plane (simply called X-Plane.exe) if at all possible.
You can try holding down shift and double clicking on the .exe to start it. That will start in safe mode so you could try turning down the rendering settings to minimum to see if that lets you run X-Plane.
If that also doesn't work, try contacting customer support at email@example.com. You might be able to exchange it for X-Plane 9 which may work better on older computers (but only comes on discs). Try X-Plane 9 for free to see if it's better for you here.
This site is no longer being actively maintained.