How do I fix JRollon CRJ-200 installation error?

Question

When installing JRollon CRJ-200, I get this error;  CRJ-200 by JRollonPlanes-1.5.3-MacOS-X-Install quit unexpectedly.     I use mac os sierra 10.12, and X-Plane 10.50.       I have tried to contact JRollon through the support forum but they are no help.    Any advice would be greatly appreciated as I have spent a lot of money on this CRJ just for it not to work.  Below is the crash log sender.

 

 

 

Process:               installer [6154]
Path:                  /Volumes/VOLUME/CRJ-200 by JRollonPlanes-1.5.3-MacOS-X-Install.app/Contents/MacOS/installer
Identifier:            installer
Version:               ???
Code Type:             X86 (Native)
Parent Process:        ??? [1]
Responsible:           installer [6154]
User ID:               501

Date/Time:             2016-11-13 12:16:22.667 -0600
OS Version:            Mac OS X 10.12 (16A323)
Report Version:        12
Anonymous UUID:        5A2A40B9-8A0A-6AEC-F899-7D43F6CD74E5

Sleep/Wake UUID:       FAF0F8DB-3C20-4A27-8F90-7F7FAD7FF73D

Time Awake Since Boot: 67000 seconds
Time Since Wake:       7000 seconds

System Integrity Protection: enabled

Crashed Thread:        Unknown

Exception Type:        EXC_BAD_ACCESS (SIGSEGV)
Exception Codes:       KERN_INVALID_ADDRESS at 0x00000000241499f5
Exception Note:        EXC_CORPSE_NOTIFY

Termination Signal:    Segmentation fault: 11
Termination Reason:    Namespace SIGNAL, Code 0xb
Terminating Process:   exc handler [0]

Backtrace not available

Unknown thread crashed with X86 Thread State (32-bit):
  eax: 0x248b8b5b  ebx: 0xbffffc58  ecx: 0x241499f5  edx: 0x00000001
  edi: 0xbffffc8c  esi: 0x00000000  ebp: 0xbffffc18  esp: 0xbffffbd0
   ss: 0x00000023  efl: 0x00010297  eip: 0x000011bb   cs: 0x0000001b
   ds: 0x00000023   es: 0x00000023   fs: 0x00000000   gs: 0x0000000f
  cr2: 0x241499f5
  
Logical CPU:     0
Error Code:      0x00000004
Trap Number:     14

Binary images description not available

External Modification Summary:
  Calls made by other processes targeting this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by this process:
    task_for_pid: 0
    thread_create: 0
    thread_set_state: 0
  Calls made by all processes on this machine:
    task_for_pid: 34774
    thread_create: 0
    thread_set_state: 0

Model: MacBookPro11,3, BootROM MBP112.0138.B17, 4 processors, Intel Core i7, 2.3 GHz, 16 GB, SMC 2.19f12
Graphics: Intel Iris Pro, Intel Iris Pro, Built-In
Graphics: NVIDIA GeForce GT 750M, NVIDIA GeForce GT 750M, PCIe, 2048 MB
Memory Module: BANK 0/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
Memory Module: BANK 1/DIMM0, 8 GB, DDR3, 1600 MHz, 0x80AD, 0x484D54343147533641465238412D50422020
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x134), Broadcom BCM43xx 1.0 (7.21.171.10.1a16)
Bluetooth: Version 5.0.0f18, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
Serial ATA Device: APPLE SSD SM0512F, 500.28 GB
USB Device: USB 3.0 Bus
USB Device: Apple Internal Keyboard / Trackpad
USB Device: BRCM20702 Hub
USB Device: Bluetooth USB Host Controller
USB Device: Hub
USB Device: Saitek Pro Flight Quadrant
USB Device: Saitek Pro Flight Rudder Pedals
USB Device: Saitek Pro Flight Yoke
Thunderbolt Bus: MacBook Pro, Apple Inc., 17.1

 

 

 

Zach :)

Answer 1

These forums are not really intended for problems with third-party addons, If you are having problems and can't contact JRollen, I highly recommend using the AVSIM forums. You can check out this area: http://www.avsim.com/forum/440-x-plane-add-on-developers-forum/ 

In terms of the error, I might ask if your product key was accepted? There seems to be some sort of error with the execution of the .exe.... But listen, I am not sure how JRollen has named certain errors, so I can not say anything for sure. 

Also, a note, when you want to show us an error file or log.txt, simply upload it. Do not copy and paste, as the formatting may get confusing. Thank you! :-)