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While attempting to install, after entering the product key, I get an error that the authentication server could not be reached. This has occurred over several days // it's a new install of x-plane with no others on my drive // I've shut down the firewall and other protections // and confirmed the product key is correct. I'm in the US and the Installer Log is attached.
Maybe the same issue I'm having? Are you on Mac or Windows?
I also sent an email to email@example.com to make sure their support staff looks at it.
This was the exact text they gave me:
Would you please check in the installer options to ensure that you do not have any text in the proxy section?
I don't have the installer in front of me, but I think in the first screen there is a "settings" or "options" button, maybe in the top right? That has a bunch of settings including a network proxy setting. Unless you have a network proxy, you want to make sure it's blank.
In my case, that field almost LOOKED blank -- it had a backtick character in it, which was really hard to see. Deleting that character and saving the options fixed it.
Good luck, please let me know if it helps.
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