I have downloaded 11.13 update successfully but it will not install, the installer asks me to contact support.

Question

"There was a problem updating X-Plane. Please try the updater again later or contact Laminar Research tech support at info@xplane.com for help.

(The technical problem was: Permission denied. Perhaps you do not have access to a directory or file system.)"

Answer 1

By default, X‑Plane will install to the Desktop. Though it can be installed elsewhere (by clicking the Change Destination button), it is strongly recommended that it be placed on the Desktop so that the folder can be found in the future, and so it has correct permission settings. Check destination folder with read/write permissions or move your X-Plane folder to another location. You can read more about installation of X-Plane here and about file and folder permissions here.