after downloading all updates it asks for product key or insert DVD one nothing happens disk comes out again

Question

I have Xplane 10 and all the disks.  it did all my updates without a problem and then it asked me to insert DVD one so my computer could recognise ?  I did this and nothing happened it just popped the DVD out again?  I have no product key ?  Which it asked for?  Please help my son has been waiting with all his gear ready to go.

Answer 1

Hi,if you bought the DVD set from Laminar Research, you must have received a product key.

This was found in a similar thread :

"If not in spam or junk mail, contact your vendor or tech support at [email protected]. You can also call support directly at 1-913-269-0976 from Monday-Friday during standard business hours (Central Standard Time)."

All the best to you.