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asked by (12 points)

 

I can't find the access code I am asked for, although I have codes in subsequent purchases by email.

My original puchase confirmation is 501362498709676542

1 Answer

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answered by (19.3k points)
Hi Noa Dor,

Your product key to unlock the full sim should be in your original purchase confirmation email. It is a 24 digit code that is a combo of letters and numbers. If you cannot find that email, please email info@x-plane.com.

Just a side note, when you do find your product code, X-Plane support will never need the entire number, so please keep it secure & secret like you would a credit card number. Support would only need the last 8 digits of it to help with any problems.
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