Ask a Question

Bought the digital download version but cannot install. Is there a way to download the files separately?

0 votes
asked by (12 points)
The installer fails. It states the technical problem was: "The authentication sever could not be reached. Couldn't connect to server. Check your interconnection and try again."

I suspect this is a problem with our firewall. Is there a way of manually donloading the files or can I convert the order to get the DVDs instead?

1 Answer

0 votes
answered by (19.3k points)
If you cannot allow X-Plane access through the fire wall, you will not be able to use the digital download as it requires authentication. If you'd like to see about exchanging for DVDs, please contact customer support at info@x-plane.com to start the process.

Welcome to X-Plane Q&A, where you can ask support questions and get answers from members of the community.

This site is for X-Plane support questions only. Please search for existing answers before posting your question. Off-topic questions will be locked.

If you’re new, you’ll need to register before asking your first question.

If your question is answered, click on the check mark to select the best response.

Categories

Related questions

Snow Theme by Q2A Market
...