Can not install Xplane11 on surfacebook2. The installer get not responding.

Question

Dear everyone,

      Could you please help me about installation Xplane11? I already have a product key, I purchased, from my fromer laptop. Now, I brought a new laptop and try to install the X plane11 again. The installer get freeze or sometime shown small black window that I can't do anything. My new laptop is surfacebook2 with Win10 and 2 graphic cards (integrated and additional GForce1060GT).

       However,the same installer can install the program to other computers with no problem.

Thank so much,

tana

Answer 1

Thana,

It is hard to say what the problem might be without the log.txt file. It can contain the answear to your problem, usually the last (but one) line. Please post it here, we’ll have a look.