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0 votes
asked by (12 points)

Hello, I just purchased a simulator on your site and the key did not come to the specified mail. I can even say my card number, well, at least the last 4 figures, my card, which I paid for - **** **** **** 7096. The address that I pointed out - alex-ruba@bk.ru although now the feeling that I was mistaken, I'm in a panic, money not small for me

2 Answers

0 votes
answered by (5.3k points)

Hi Stepback,

I am not with Laminar Research; just a flight simmer.

You need to contact Laminar Research direct at either keyrecovery@x-plane.com or info@x-plane.com providing all the details stated above.

This forum is not the venue to solve your current problem.

Good luck

Glenn

0 votes
answered by (14 points)
How long did it take Laminar research to send you your key? I have been waiting for 4 days and still no contact or e-mail, or key for that matter...

Why is this not the place to address such an issue?
commented by (5.3k points)
Hi alehead,

I am not with Laminar Research.  

The advice I provided on how to get the necessary password was the same advice provided by Laminar Research some time back to another purchaser.  It is a business transaction that has not been completed.

Glenn
commented by (14 points)
This is ages that you responded, I didn't see your reply until now, thanks for that information by the way... It all got sorted out, I cannto remember any more how, mind... :)

I wrote to the info@ address and got a useful and freindly response within 24 hours...

Andrew
...