This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not with Laminar Research; just a flight simmer.
You are in the wrong forum. This forum is for problems while running X-plane developed by Laminar Research (X-Plane.com)
My interpretation of your problem is that you have purchased a 3rd party product from X-Plane.Org Laminar Research does not sell 3rd party products, only the official version of X-Plane software There is no connection between either parties.
You may be lucky in getting an answer in this forum otherwise you should raise your problem directly with the seller or through their forum.
This site is no longer being actively maintained.