I am not from Laminar Research; just a flight simmer from downunder.
What are the full details of your system? To help solve your problem you need to attach your log.txt file. Make sure you are not attaching your X-Plane Installer log.txt file If you have a problem attaching the file use the following link from Greengolfer15 found at https://questions.x-plane.com/?qa=blob&qa_blobid=17830136656522860642
The log.txt file is created immediately after you shut down or your system crashes.
Before you attach your file make sure all of your drivers are up to date. Pay particular attention to your graphics driver. When updated try your system again. If not attach your file.
Welcome to X-Plane Q&A, where you can ask support questions and get answers from members of the community.
This site is for X-Plane support questions only. Please search for existing answers before posting your question. Off-topic questions will be locked.
If you’re new, you’ll need to register before asking your first question.
If your question is answered, click on the check mark to select the best response.