This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not from Laminar Research; just a flight simmer from downunder.
What are the full details of your system? To help solve your problem you need to attach your log.txt file. Make sure you are not attaching your X-Plane Installer log.txt file If you have a problem attaching the file use the following link from Greengolfer15 found at https://questions.x-plane.com/?qa=blob&qa_blobid=17830136656522860642
The log.txt file is created immediately after you shut down or your system crashes.
Before you attach your file make sure all of your drivers are up to date. Pay particular attention to your graphics driver. When updated try your system again. If not attach your file.
This site is no longer being actively maintained.