This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not with Laminar Research; just a flight simmer from downunder.
Attach your log.txt file, not the X-Plane installer.exe file, so that others with a greater knowledge base than me may be able to "pick" what may be causing your problem.
If you don't know how then follow the information provided in the following link found at https://questions.x-plane.com/?qa=blob&qa_blobid=17830136656522860642
This site is no longer being actively maintained.