I am not from Laminar Research; just a flight simmer from downunder.
Because you have purchased a 3rd party addon aircraft you need to ask your question with the reseller.
Laminar Research, found at X-Plane.com, does not sell 3rd party addon aircraft. However, they do supply aircraft within the X-Plane software. You are currently in the forum supported by Laminar Research
You may be getting confused with X-Plane.org who specialises in selling "lots of stuff" including 3rd party aircraft. This reseller has no connections with Laminar. If your reseller was X-Plane.org then you need to contact them for a resolution to your question.