This site is being deprecated.
Please see the official X‑Plane Support page for help.
I bought X-Plane 10 Global and USB Key since 1 year. Despite the USB Key more then 10 times program stopped my flight with blocking of joystick. After insertion of DVD#1 it recognized my installation, but game continue with blocking only roll, pitch and yaw. Other key of joystick continue to work.
You could try moving, deleting or renaming your preferences folder (found in the output folder) to restore defaults.
Otherwise, I would recommend you contact customer support either by phone or email.
This site is no longer being actively maintained.