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asked by (12 points)
I've purchased x-plane 10 on here today and install it. When I launch xplane it says not responding and loads forever. I've cut down the scenerys and that didn't help and my gpu is up to date.

1 Answer

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answered by (19.3k points)

X-Plane can take a long time to load, but if it takes longer than a few minutes, it is probably getting hung. We've heard reports of this on Windows with 10.50.

If this happens:

  1. When X-Plane freezes or stops responding, note what the message is above the loading bar.
  2. Open the Task Manager. (Ctr + alt + delete will bring up a list with this option.)
  3. Find the X-Plane program in the list.
  4. Right click on it and pick the option to "create dump file"
  5. When it's done, the pop up will list the file location.
  6. Navigate to the file location in the file explorer window. (It's possible one of the folders in the file path will be hidden. Follow directions here to show hidden files, if needed.)
  7. Compress the dump file and send it to us on the bug reporter.

Dump files are very large so you may need to upload it to a service like Google Drive or Dropbox, then use the share link.