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0 votes
asked by (14 points)
my first error filing with same question was solved after you have updated the installer ,so I was able to update but today the 20th/Dec I tried to update after being notified that a new update is available but the same old problem occurred that is " unable to update with error 2:502 "..

also I did not understand who to upload a copy of the installer log.txt from the desktop to list my country .

kindly advise

thanks a lot

1 Answer

0 votes
answered by (19.3k points)
We ask for the log files because they contain information about your system and more information on the error.

In general, issues like this are temporary, or only affect a few people. I track where people are located to see if there is a larger pattern that needs to be addressed with our CDN that provides the downloads. So far, there has not been any consistent issue we can address.
commented by (14 points)
Thanks a lot Jroberts , it worked and I did the Beta3 and all is well , but since this happened twice I hope that it is not repetitive as I am now concentrating on the x-plane 11 more than the x-plane 10 .

Thanks again