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+1 vote
asked by (29 points)
Hello. X-plane 11 attempted to update to 11.01 via the installer, near the end of the process a window came up saying that the downloaded files were corrupt and asked if I want to quit or install anyway. I've deleted the entire game and attempted to re-install with the installer several times and the same thing happens. If I select install anyway and play the game, started in an airport gives me a window saying scenery is missing and will be water. Any solutions?
commented by (3.5k points)
edited by
Hi, what is your GPU? And what is your operating system?
commented by (29 points)
OS: Windows 10

GPU: Asus GTX 770

CPU: E5450 Quad Core @ 4.2ghz

RAM: 8GB 1066mhz

2 Answers

0 votes
answered by (29 points)
edited by
 
Best answer
So it appears to be a very well timed coincidence that I began having problems with X-Plane 11 immediately following it's update to 11.01. A long with my stated corrupt download issue I began having issues with X-Plane crashing.. error related to "PING-FILE tex-png". Turns out some of Windows 10 component files corrupted by unknown cause. Windows 10 itself showed no obvious signs of issue, nothing slowed down or otherwise malfunctioned. For others on Windows 10/8 and possibly 7 this is something I'd suggest checking if you're having issues and cannot find a cause within X-Plane itself. To check the component files, via administrative command prompt run: sfc /scannow  . SFC ( system file checker ) will scan the component store and fix mild issues it finds. If it finds extensive or sever corruption that it cannot repair it will report so after it runs. To fix said corrupted files you must use DISM ( Deployment Image Servicing and Management tool ) . Both SFC and DISM are included with Windows 10 and possibly other versions. It was a bit tricky to get DISM to fix the corruption so in case it may help others I'll give a brief overview. To have DISM inspect the component store and fix problems found, from administrative command prompt run: dism /online /cleanup-image /restorehealth . If you're lucky that's all you have to do, DISM will find and fix the issues. However if, like myself, your luck is not so good then at the end of DISM running through it's steps it will report it found corruption but cannot locate source files to use for repair. Source files will be on your drive if they were not removed via disk cleanup or by manual deletion if you updated to Windows 10 ( not via a fresh install from OEM or ISO ). DISM is also supposed to be able to pull needed source files from Windows Update, yet the super dependable and always functional Windows Update failed to produce said source files according to DISM. So, what needs to be done is to download the WIndows Media Creation tool and run it. Select the option to create media to install on another computer, then make sure the "use settings for this computer" option is checked on the next screen, then select the "Create ISO" option and begin. Some time later you will be left with a Windows.iso file. Right click on this file and select the "Mount" option. This will mount the ISO like a hard drive or flash drive etc, it will be viewable in explorer in the same fashion and have a drive letter assigned to it ( We'll use E: for an example ). Once mounted, return to an administrative command prompt and run: dism /online /cleanup-image /restorehealth /source:E:\sources\install.esd . DISM will run through its steps again and this time it will end by saying operation successful. After that I did a fresh reinstall and update of X-Plane and received no errors, and have been running it without crashes as well. Hope this comes in handy.
0 votes
answered by (19.3k points)

Please make sure you're not installing into an OS protected location, such as Applications, Program Files, or C:.  We strongly recommend the desktop.

Otherwise, please attach a copy of the full installer log.txt from the desktop after running it and picking "update" and encountering the error.

commented by (29 points)

Attached the installer log labeled FRESH INSTALL which is a clean install of X-Plane 11.. then installer log labeled UPDATE which is from the 11.01 update. Also screen shot of error. And forgot to mention, when doing the update the installer always thinks I've modified some files.. usually in the aircraft folders. Even though it's a clean new install of X-plane. I select overwrite old file for all that show up.

imageDownload file

imageDownload file

 

commented by (19.3k points)
The update log has a lot of errors listed in it. It appears something may be wrong with your internet connection that is interfering with traffic, perhaps a firewall or something that redirects all traffic. The installer is trying to download the file multiple times due to errors and cannot. If you think your internet connection should be ok, try restarting your computer and giving it another try.
commented by (29 points)
Internet connection is fine. 20mbps/down 10mbps/up, while not sure what IP/url the updates are downloaded from.. pings to x-plane.com show 0% packet loss and 60ms latency on average. Connection handles streaming HD without stutter/random buffering issues at all. Computer has been rebooted many times over the course of the last week or so I've been trying to get x-plane functional again, no change.
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