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0 votes
asked by (12 points)
I bought Xplane11 from Aerosoft with the 9 DVDs and like a previously asked question, I can not install because of the error message "the installer cannot extract a file Error5:20001"

Xplane support site states that this problem is caused by Aerosoft mastering of the DVD which results in file names being lower case so that are ignored - the site has provided a "fixed" installer to get round this problem (see

However, I have downloaded the fixed version of the installer but it does not work for me and after trying it a number of times I always get the same error message.  Any suggestions please.

1 Answer

0 votes
answered by (1.8k points)

You can file a bug report here (provide a copy of the log.txt).

commented by (12 points)
Thanks, I have filed a bug report today (I originally thought they would already have a bug report for this but your suggestion seems obvious now)