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I am not with Laminar Research. Just a flight simmer.
Others have had the same problem as you currently experience and have been advised to contact [email protected] or [email protected] to solve the problem. When you do make contact provide as much detail as possible so that a verification can be confirmed.
This forum won't and is not able to solve your problem/concerns.
Hope this helps. Good luck and welcome to the world of X-Plane.
This site is no longer being actively maintained.