After an update I have lost a purchased 747

Question

after the recent update I've lost my purchase of a 747, I've tried using restore purchase button but nothing happens. The only message I get is to download the software.

Comments

We have tried it on both accounts and still the same outcome

Answer 1

Please double check that you're using the same ID you originally used to install the app & purchase aircraft. It seems like it's not recognizing the one you're currently using if it's telling you to reinstall the entire app.