I cannot restore my purchased planes. Why?

Question

I logged onto the game only to find that my purchased planes would no longer allow me to fly them. I went to settings and clicked restore purchases, it then said regrant failed please purchase software application first. I don’t know what it means, please help!

Answer 1

Contact the developers. Laminar is not responsible for third party addons.

Answer 2

Make sure you are using the same store ID as when you purchased them. Otherwise try completely quitting the app and trying to restore them again.