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0 votes
asked by (15 points)
edited by

I was going to reinstall windows to try and remedy this but more and more I'm not sure this a windows issue - nor an issue with my monitor. It may be video card GeForce 730 but no clues there either. Might someone know where does x-plane look to find this following setup info - in order to report this failure or mismatch here in the log like this?

0:00:00.000 E/PRF: Failed to restore custom screen resolution. Monitor 0 does not appear to support a resolution of 0x832472376. 

It is not even a normal screen resolution - it makes no sense to me but I am not an expert or coder... It does seem there must be a place x-plane loaders look to check and load or report the error regarding this error- does anyone know where that is?

I am using a new Westinghouse 50 in 4G TV -WD50UC4300 - - x-plane 10 runs fine... the video card is GT730 Nvidia 4gb ... win 7 64 - intel P5PQL-AM MB CPU =2.6 QUAD  8gb ram..


imageDownload file


1 Answer

0 votes
answered by (19.3k points)
Information about a previous set up is saved in your preferences. These are found in the main X-Plane folder > Output > Preferences. Move, delete or rename the entire folder to restore defaults. Or you can try to delete select files but I suspect monitor info may be in more than one. (We do not do a good job of separating .prf files by area they handle.)
commented by (15 points)

Thank you, I believe you are on the right track. It seems there is a file, deeper, in windows as a result of an older installation that does not live in the regular x-plane folder group. I found some as I searched the registry but was really not sure enough of outcome to delete some of them. I can be more forthcoming and candid in sharing that I'd installed what turned out to be a fake copy - it tricked the install to turn the demo into working full copy. I installed it, it worked - but I was not ok with a pirated copy. I deleted it - tried to return to the simple demo. It failed - same as now. I wrote a note asking for a discount so could buy a real version. I received a nice discount to do just that ..but the demo still won't run and I am sure it will be the same for the full version - so I have been trying to troubleshoot. I figured I'd need to re-install windows - so I took advantage of a nice backup plan from ASUS - and have been backing up my drive for a week now already [!!]. It's almost done - it is very, very slow - as many as ten days for my HD. So, I've been just trying this and that as a last resort (I'd rather not re-install the os if I don't have to..

So, I surmised there is a file entry somewhere and went to the regedit to search as one of the persistent files in that folder you pointed to says only one thing:UNSAFE.  That convinced me it was as I suggest in my reply - x-plane is referencing a hold over from that fake install - somewhere in windows - probably like a cookie is my guess..

I'll most likely wind up wiping the HD in order to install the new full game. You 'play' you pay... I knew it was fake. Thanks for your try at help - it did get to the bottom of the problem. I can delete the entire install [not just for folder] and it will repeat. I get it now. Thank you.

commented by (19.3k points)
The official program from Laminar Research will only save preferences in two places: Output > preferences (sim prefs), or DRM prefs are saved in the local app data folder, e.g. C:\Users\nnnn\AppData\Local\.  

You can delete all of the X-Plane files in that folder to get rid of any old DRM info and the installer should recognize the machine as not having an install at all.
commented by (15 points)
Thanks, I"ll do that... Also, I learned Windows adds a folder, file in Prefetch - I deleted that as well - thought that might be telling  pc to change resolution when I opened it but no change. I don't get it - at the last moment its like the screen goes to16 colors or something like that ...just a rainbow of random color - the image, details still sort of visible. Windows scan says files are ok ... I tried disabling nvidia stuff [antialias,etc] or setting each to 'use applic choices' ... over ten days of tinkering. I just don't get it...but thanks, very much for offering your time and help.