Hi lincolngadea,
I am not with Laminar Research.
There are others who have raised the same question as you in this forum but Iv'e never seen where they have solved the problem. I am not saying you won't solve the problem. I am not able to direct you to any specific location.
Until you receive a suggestion on what to do I suggest you scroll back through the older questions in this forum to read what some of the suggested answers have been. You may be lucky.
I know it doesn't help too much but good luck.
Glenn