0 votes
asked by (18 points)
I have Windows Pro 64bit, 16 gigs of memory. The latest updater installer fail to run on my computer down loaded from your website.

Here is the event from the event viewer:

Log Name:      Application
Source:        Application Error
Date:          02/28/2016 10:25:53 AM
Event ID:      1000
Task Category: (100)
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      LW-Farm-64
Description:
Faulting application name: X-Plane 10 Installer.exe, version: 3.3.4.0, time stamp: 0x564b9193
Faulting module name: X-Plane 10 Installer.exe, version: 3.3.4.0, time stamp: 0x564b9193
Exception code: 0xc0000005
Fault offset: 0x00088ea9
Faulting process id: 0x1ac8
Faulting application start time: 0x01d17244b0139575
Faulting application path: D:\DownLoads\Games\X-plane\X-Plane10InstallerWindows\X-Plane 10 Installer.exe
Faulting module path: D:\DownLoads\Games\X-plane\X-Plane10InstallerWindows\X-Plane 10 Installer.exe
Report Id: ef3698a7-de37-11e5-b451-bc5ff41ef11e
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
  <System>
    <Provider Name="Application Error" />
    <EventID Qualifiers="0">1000</EventID>
    <Level>2</Level>
    <Task>100</Task>
    <Keywords>0x80000000000000</Keywords>
    <TimeCreated SystemTime="2016-02-28T16:25:53.000000000Z" />
    <EventRecordID>49274</EventRecordID>
    <Channel>Application</Channel>
    <Computer>LW-Farm-64</Computer>
    <Security />
  </System>
  <EventData>
    <Data>X-Plane 10 Installer.exe</Data>
    <Data>3.3.4.0</Data>
    <Data>564b9193</Data>
    <Data>X-Plane 10 Installer.exe</Data>
    <Data>3.3.4.0</Data>
    <Data>564b9193</Data>
    <Data>c0000005</Data>
    <Data>00088ea9</Data>
    <Data>1ac8</Data>
    <Data>01d17244b0139575</Data>
    <Data>D:\DownLoads\Games\X-plane\X-Plane10InstallerWindows\X-Plane 10 Installer.exe</Data>
    <Data>D:\DownLoads\Games\X-plane\X-Plane10InstallerWindows\X-Plane 10 Installer.exe</Data>
    <Data>ef3698a7-de37-11e5-b451-bc5ff41ef11e</Data>
  </EventData>
</Event>

2 Answers

0 votes
answered by (19.3k points)
Please list the steps you followed exactly. Do you have a copy of the X-Plane Installer Log.txt on your desktop from when the installer failed?
0 votes
answered by (18 points)

X-Plane Installer Log

Plus The Screen Image

 

commented by (18 points)
As far as the steps go, First time I ran the install from X-Plane Update Prompt. Then I download the updater from the website and ran it directly.

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