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0 votes
asked by (15 points)
Everytime I open X-Plane 10.36 I get a window that ask me if I would like to update to X-Plane 10.45. When I click on any of the four choises I get a message that reads "I am unable to install or update X-Plane. An error occurred while creating new folders. Make sure you are installing to a directory that you have access to!"

Error: Access denied

Install location: D\

Install path: D

I have X-Plane installed on my D hard drive.

What am I doing wrong?

1 Answer

0 votes
answered by (19.3k points)

On Windows computers, people often encounter problems if X-Plane is not installed to the desktop. It causes issues with permissions. It sounds like X-Plane is having issues downloading and launching the automatic updater/installer. You can download it manually here from the X-Plane website and run it to get the update.

commented by (15 points)
As you suggested I tried to install the latest X-Plane update ( 10.45 ) from's website this morning. I achieved the same results as I did when trying to update from the X-Plane's window that comes up when I open X-Plane on my computer. Going through the           Q&A's In this forum I found a similar question relevant to this problem. The contributer suggested that 10.45 is still in development and is unable for download at this time. I then taught that I would try to download an earlier update (10.42) but found is wasn't available on the X-Plane website. Any Ideas?
commented by (19.3k points)
10.45 is now final which means it is the only version or update you can get from While it was in beta there were additional steps you had to take to get a copy of it because it could still have a lot of bugs.

Please install X-Plane to the desktop. Attach a copy of your installer log.txt file (found on the desktop) and explain in as much detail as possible step by step what you are doing.