Why doesn't the mouse pointer show after update from 10.45 to 10.50?

Question

If you are lucky blindly clicking around on the panel, the 10.5 screen mouse triggers still work, you just can't see where the mouse pointer is at any given time.  Movement/adjustment of any part of the software is nearly impossible.

I have twice erased the "preferences" file found inside the "output" directory without any effect on resolving the problem.

Thank you for any help or insight you're casually able to offer.

Answer 1

Hi PeytonPlace,

I have not seen any other bug reports or posts about this issue. If deleting the preferences isn't helping, maybe it's time to look outside of X-Plane? Does your mouse have drivers that need to updated, or uninstalled? 

The only known issue is with the Apple trackpad and X-Plane.

Comments

Hi J.Roberts - 

Not knowing where to find where mouse drivers were nested, it was quicker for me to buy and install a new wireless mouse certified to work with Windows 10.  It made no difference.

Would any of the Video Card detail shown below possibly give rise to any remediative intuitions?

X-Plane is perfect for me.  I am desperate to get past this little technical hang-up!  Thank you for electing to stay engaged in helping me. 

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Here's the last tech panel of the Video Card

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The next update (10.51) will be available today. Please try it and see if it helps your issue at all. If not, please post a copy of your log.txt. Start X-Plane, quit, and immediately attach the log.txt from the main folder.

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Download file

Unless there is a way to access the update module of X-Plane other than from the "Top-Line Menu" (About / About X-Plane), neither yesterday or today there indicates that 10.51 is available.

I'll keep looking, but, for whatever value it might represent, here's the current Log.txt file.

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10.51 is out as a beta. Run the installer, pick update, and check the box to get betas.

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Hi J.R......

FYI an unexpected development this morning solved this issue.

I had intellectually surrendered and last night decided to just buy another video card & try some/anything different to just stab at any chance of having some/anything different.

Meanwhile, early this morning Windows 10 system software was remotely/automatically updated.  When I woke the system up, whatever Microsoft had systemically addressed, brought the mouse's performance back from it's extended "vacation" vis-a-vis X-Plane & Microsoft's interconnectivity.

I functionally know little more than "diddle" about the "jigg-A-hertz" world you & your intellectual kin survive & thrive in, but intuitively thought the above awareness might possibly benefit your ongoing digital affairs.

Either way, the issue is solved and thank you graciously for your role played...mcf

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I'm glad to hear it's fixed. We've been hearing about a LOT of problems since the Windows 10 anniversary update was rolled out. Unfortunately, when the issues are with the Operating System and not X-Plane, there's very little we can do to "fix" it.