This site is being deprecated.
Please see the official X‑Plane Support page for help.
I am not with Laminar Research; just a flight simmer from downunder.
This forum is not the place to solve your problem. You need to make a direct contact with Laminar Research at email@example.com and if you live in the USA phone contact is 913-269-0976 Whatever method you chose you will need to provide full purchase details.
This site is no longer being actively maintained.