0 votes
asked by (12 points)
closed by
I wrote lukaslinck@hotmail.com but the right E-Mail is lukaslinck1@gmail.com.

Order number is 78337.

I hope you can help me.

Lukas Linck
closed with the note: it brings nothing

1 Answer

0 votes
answered by (5.3k points)

Hi Lucas,

I am not with Laminar Research; just a flight simmer from downunder.

It is always dangerous to announce your private email address in any forum.

In relation to your problem and provided you have purchased your version of X-Plane from Laminar Research and not the steam 3rd party hybrid (modified) version of x-plane  or another reseller then you need to make direct contact with Laminar Research at info@x-plane.com    You will not receive an answer from Laminar in this forum.  It is a private issue. 

In doing so you need to provide full details of your purchase including when and method of payment so that they can trace your original purchase.  Your receipt number suggests to me you have acquired your product from another reseller other than Laminar Research.

If your version is a steam version then you need to contact your steam reseller.

As it is now the weekend don't expect a response until it is Monday in the USA.  

Good luck in solving your problem


Welcome to X-Plane Q&A, where you can ask support questions and get answers from members of the community.

This site is for X-Plane support questions only. Please search for existing answers before posting your question. Off-topic questions will be locked.

If you’re new, you’ll need to register before asking your first question.

If your question is answered, click on the check mark to select the best response.