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Please see the official X‑Plane Support page for help.
Hi Tom,
I am not from Laminar Research; just a flight simmer from down under.
If you live in the USA use the phone number listed in the following link at http://www.x-plane.com/support/
If on the other hand you live elsewhere use the email contact shown in the same link. I have used this a few times and received a fast response.
Good luck.
Glenn
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