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Dear reader,

I have installed X-Plane 11.05r2 (built 110501 64-bit) last week.

X-Plane is installed on drive E: /

At startup XP notify there is an Update available.

Then the following things happens:

Start the update.

Downloading installer

Welcome, Check Server, Scan Existing files are going well.

At Check Disk Space you can see the information about disk size, free disk space and space required for installation, but there is no v in the button. If continuous is pressed, it is reported on the left top "X-system (does not respond)"

The installation stops.

Then I have done the same with an installation on C (Desktop), but the same problem arises there.

Is it possible that the firewall is blocking something? If so what kind of process or file, is it supposed to be released?

If by the start the update is not installed, X-Plane will work fine.

I hope you can help me to solve this problem.

Regards, Peter.Alistair

july 8 2018

Meanwhile, the installer was run with the virus scanner and the Firewall turned off. But installer keeps reporting when retrieving the files after Check Disk Space that X-System does not respond. No details or error messages are listed in the Installer log.txt. A part of this logfile  without the detail of the video card

Windows 10.0 (build 17134/2)

This is a 64-bit version of Windows.

CPU type: 8664

Physical Memory (total for computer): 17106931712

Maximum Virtual Memory (for X-Plane only): 140737488224256

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

CPU 0: Intel(R) Core(TM) i7-7700K CPU @ 4.20GHz Speed (mhz): 4200

X-System folder:'', case sensitive=0


Application was launched with the following command line options...




0:00:00.000 D/TRN: Unable to determine default language. May need to prompt the user to select.

WGL_ARB_buffer_region WGL_ARB_create_context WGL_ARB_create_context_no_error WGL_ARB_create_context_profile WGL_ARB_create_context_robustness WGL_ARB_context_flush_control WGL_ARB_extensions_string WGL_ARB_make_current_read WGL_ARB_multisample WGL_ARB_pbuffer WGL_ARB_pixel_format WGL_ARB_pixel_format_float WGL_ARB_render_texture WGL_ATI_pixel_format_float WGL_EXT_colorspace WGL_EXT_create_context_es_profile WGL_EXT_create_context_es2_profile WGL_EXT_extensions_string WGL_EXT_framebuffer_sRGB WGL_EXT_pixel_format_packed_float WGL_EXT_swap_control WGL_EXT_swap_control_tear WGL_NVX_DX_interop WGL_NV_DX_interop WGL_NV_DX_interop2 WGL_NV_copy_image WGL_NV_delay_before_swap WGL_NV_float_buffer WGL_NV_multisample_coverage WGL_NV_render_depth_texture WGL_NV_render_texture_rectangle

OpenGL Vendor : NVIDIA Corporation

OpenGL Render : GeForce GTX 1070/PCIe/SSE2

OpenGL Version : 4.6.0 NVIDIA 398.11 (460/0)

threaded_avail : 0 aniso_avail : 1 timer_avail : 1 sync/fence : 1

pbo_avail : 1 frameblit_avail : 1 framebuffer_msaa : 1

gpu_shad4_avail : 1 shad_lod_avail : 1 array_tex_avail : 1 texture_rg : 1

tex_float_avail : 1 seamless_avail : 1 drawbuf2_avail : 1 packed_stencil : 1

framebuffer_srgb : 1 copy_buf_avail : 1 ubo_avail : 1 gshader_avail : 1

base_vert_avail : 1 tex_multi_avail : 1 depth_float_avail: 1

instance_avail : 1 tess_avail : 1 viewport_arr : 1 tex_storage : 1

buf_storage : 1 multi_bind : 1 clip_control : 1 program binary : 0

debug_avail : 1

max tex units : 32 (32/8)

max iso filtering: 16.000000

max samples : 32

max texture size : 32768 (hardware limit)

max point size : 189.875000

idx in vram : 1

GLSL Version :4.60 NVIDIA/460


This video card is: DX11+ VR Ready (found glMapBufferRange)

WARNING: we are missing the texture: RESOURCE:checkerboard.png.

CPU count : 8

os_dir_this_app =E:\X-Plane 11/

os_dir_desktop =C:\Users/Peter/Desktop/

os_dir_default_apps =C:\Users/Peter/Desktop/

os_dir_temp =C:\Users/Peter/AppData/Local/Temp/

os_dir_prefs =C:\Users/Peter/AppData/Local/

0: 00: 00.033 D / WIZ: Starting installer ... opening wizard step "Main Menu - Web Update"

0: 00: 00.110 I / DST: Updater selected installation E: \ X-Plane 11 /

0: 00: 02.087 D / WIZ: Advancing from wizard step "Welcome" to "Check Servers"

0: 00: 02.687 D / WIZ: Advancing from wizard step "Check Servers" to "Scan Existing Files"

Is it possible that the installer needs (special) Windows files (DLL etc.) to retrieve the new files. Can someone tell me which ones?

Regards, Peter.Alistair

Fixed problem, app (Acronis True Image) caused updating

Regards Peter.Alistair

closed with the note: Problem solved

1 Answer

0 votes
answered by (19.3k points)

The "not responding" message is not usually due to firewall. It could be a temporary issue, or you can try downloading the latest installer from here and using that instead. As a last resort you can restart the entire computer to see if that helps.