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0 votes
asked by (12 points)
Mac OS X v. 10.11.6

I am a first time installer. I followed the install instructions for both the demo and the live version (11) and have the same problem. The software goes through its loading process, progress slider moves until it gets to 'Done With Preloading.' Then, I get the pinwheel of death every time.

I would send you my log file, but am not seeing where to send that??

Thank you

1 Answer

0 votes
answered by (1.8k points)
Hi! I would recommend that you update to the latest Mac OS first. I believe that 10.14 is current at the moment! Thanks!