Update Failed 21Jan19

Question

I was running the update on 21Jan19, unplugged the monitor so I could use it for my work PC. A couple hours later I checked on it and X-Plane will not run.

I don't see the insert file button so I don't know how to attach the log file.  Here are the last few lines that tell the story:

CANCEL INSTALLATION IN PROGRESS?

0:19:32.942 I/DLG:  Are you sure you want to stop the update? X-Plane 11 will not be usable until the update is finished. You can resume the update later.
0:40:30.917 E/INS: Server http://cds.n3w4x3c2.ssl.hwcdn.net/ hit error Timeout was reached and will time out for 10.000000 seconds.  Error count is now 1.
0:40:30.933 E/INS: Error processing http://cds.n3w4x3c2.ssl.hwcdn.net/X-Plane%2011.30r3/Aircraft/Laminar%20Research/Boeing%20B737-800/liveries/Southwest/objects.zip: Timeout was reached (C:\jenkins\design-triggered\source_code\app\Installer-f\ins_tasks.cpp:346)
0:40:52.684 E/INS: Server http://cds.n3w4x3c2.ssl.hwcdn.net/ hit error Couldn't resolve host name and will time out for 70.000000 seconds.  Error count is now 2.
0:40:52.700 E/INS: Error processing http://cds.n3w4x3c2.ssl.hwcdn.net/X-Plane%2011.30r3/Aircraft/Laminar%20Research/Boeing%20B737-800/objects/cabin.zip: Couldn't resolve host name (C:\jenkins\design-triggered\source_code\app\Installer-f\ins_tasks.cpp:346)
0:43:14.930 E/INS: Server http://cds.n3w4x3c2.ssl.hwcdn.net/ hit error Timeout was reached and will time out for 130.000000 seconds.  Error count is now 3.
0:43:14.947 E/INS: Error processing http://cds.n3w4x3c2.ssl.hwcdn.net/X-Plane%2011.30r3/Aircraft/Laminar%20Research/Boeing%20B737-800/objects/particles.zip: Timeout was reached (C:\jenkins\design-triggered\source_code\app\Installer-f\ins_tasks.cpp:346)
0:48:15.037 E/INS: Server http://cds.n3w4x3c2.ssl.hwcdn.net/ hit error Timeout was reached and will time out for 190.000000 seconds.  Error count is now 4.
0:48:15.053 E/INS: Error processing http://cds.n3w4x3c2.ssl.hwcdn.net/X-Plane%2011.30r3/Aircraft/Laminar%20Research/Boeing%20B737-800/objects/738fuselage.dds.zip: Timeout was reached (C:\jenkins\design-triggered\source_code\app\Installer-f\ins_tasks.cpp:346)

Would unplugging my monitor stop the update?

Do I need to reinstall X-Plane?

Thanks for the help

Ross Londerville

Answer 1

Hey Ross - Sorry for the inconvenience here! Have you tried quitting the installer and trying again? We have had some issues here and there on this but nothing that should cause a major problem!