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Hi dumour,
I am not from Laminar Research; just a flight simmer.
If you purchased directly from Laminar Research you need to make direct contact at [email protected] and not raise the problem in this forum. You may need to wait until Monday USA time when the business should be open.
If it was a steam version then contact steam as this forum is for the official original x-plane version from Laminar. Steam is a 3rd party hybrid with no connection with Laminar.
Welcome to X-Plane and good luck.
Glenn
This site is no longer being actively maintained.