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0 votes
asked by (12 points)
Hi. I bought the X Plane 11 digital version for download. I paid it using credit card however despite receiving the card confirmation, I haven't received any email with product key or link for download.

Please let me know how to download.

best, Raphael

1 Answer

0 votes
answered by (2.2k points)

Hi rfalcioni

I'm not with Laminar Research, just a fellow simmer in the UK, but where did you purchase your copy of X-Plane 11 from? Was it from Laminar Research or from Steam?

If it was purchased from Laminar Research, then you should have received an email from them 'Thanking You' for your purchase as well as providing you with your 24 character X-Plane 11 Product Key XXXX-XXXX-XXXX-XXXX-XXXX-XXXX. If you didn't receive this email, then you will have to contact LR directly.

For lost, disabled, or stolen digital download product keys purchased from their site, please e-mail keyrecovery@x-plane.com.

For a copy of X-Plane purchased at their website please e-mail info@x-plane.com or call 913-269-0976 for support.

For questions about a copy of X-Plane purchased on Steam, please e-mail steaminfo@x-plane.com.

Regards

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