0 votes
asked by (12 points)
Hi ! I just bought the game one week ago, and i could play with (run with all airports... which is not possible in Xplane11 demo version), but today, the game say "unlock complete version to continue" or something like that when i open th game. This is the same message than when you have demo version, and i don't know what to do

1 Answer

0 votes
answered by (4k points)
edited by

Hi Zeyrochoc,

I am not from Laminar Research; just a flight simmer.

X-Plane is not a game but a real life flight simulation package?

What exactly did you purchase and where or who  did you purchase the flight sim package from?    From what I know about X-Plane your opening sentence has conflicting information of how X-Plane works.

 In relation to the official and original x-plane demo version you need to enter the 24 figure product key supplied when you officially purchased X-Plane.  When applied, after prompting, the demo version will run.  You also need to be aware that when you run the digital download version after unlocking, you have to be connected to the internet at all times as the software performs a silent background check to determine you have a legal copy  The software will shut down and give you the message currently being received until you apply the product key again. 

If you have been connected to the internet then from what you have described suggests to me you may have purchased a pirate copy or a "dud" copy that crashes after a single use. 

Glenn

commented by (12 points)
Thanks for reply I bought my game on g2a, i already gave my key to the xplane11, it was working (i could use all airports and play more than 15 minutes like in demo version), but yesterday, it ask me to unlock complete game, like if i had demo one, but i just bought it one week ago as i said you. My game was totally installed, so i dont know why it ask me to enter a new code
commented by (4k points)
edited by
Hi Zeyrochoc,

When the digital version of X-Plane runs, when you are connected to the internet, the software performs a silent background check while you run X-Plane on the legality of the software.  If a discrepancy is found whereby more than one copy of X-Plane is running the software is blocked from running again.  Read the last sentence/paragraph of my initial response to you.  When you do, disregard the word "may".  Others in this forum have had the same problem as you are experiencing with this reseller.  I am aware of one person getting a refund.  You are probably the 4th person I am aware of being caught.

Good luck in getting a refund.  When you do get the refund purchase the genuine product from Laminar Research.

Glenn
commented by (12 points)
My game isnt a pirate copy, i've already took around 30 games on g2a, and i had any problem with.
commented by (4k points)
edited by
My comment is based on what others have experienced with this business when purchasing x-plane.

When you go back into the forum there is a green box in the top right corner with a magnifying glass just to the right.  In the box type "g2a" and then hit the magnifying glass.  You should be confronted with 2 pages of comments about g2a and x-plane.  Read all of the Comments/questions.  When you do read the comments you will find a comment by a Laminar Research tech officer (Thomson) advising not to purchase from your preferred supplier.  If that isn't enough to convince you then so be it.   I thought there was only 4 with your problem but there are a lot more.

Obviously you know best and if you are still not convinced then good luck in solving your problem as I cannot offer any other solution.

Glenn
commented by (12 points)
That's okay now, Xplane11 send me another key, thanks you :)

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