I am not from Laminar Research; just a flight simmer from downunder.
Unfortunately you are in the wrong forum.
The forum you are currently posting a problem is hosted by Laminar Research the X-Plane developer's site linked with X-Plane.com, Laminar does not sell 3rd party aircraft. The only aircraft they make available is part of the X-Plane software package.
The site you are possibly referring to is X-Plane.org which has no connection to Laminar Research. It is a site created for the benefit of X-Plane users. You need to raise your problem directly with that business or raise your concern in their forum (quite extensive). Alternatively with the developer of the aircraft.