0 votes
asked by (13 points)
JARa330 crashes XPlane after reinstalling

i reinstalled xplane 11 and JARdesign a330 as well and when i try to start flight on ground or in air xplane jsut. closes. and i cannot run a330

1 Answer

+1 vote
answered by (1.8k points)

Hi ficosane

I'm not with Laminar Research, just a fellow simmer in the UK, but when you say that X-Plane 11 'crashes', do you mean that the X-Plane 11 application shuts down and goes back to your desktop, or does your whole PC close down?

Either way, please could you upload a copy of your X-Plane 11 Log.txt file to this post, so that I and others with a greater knowledge base can review it to determine the possible cause of the crash.

If you're not sure how to upload your Log.txt file, please click on the following link and study the instructional PowerPoint slides that I have prepared for this purpose: http://questions.x-plane.com/?qa=blob&qa_blobid=7477798873028464095

Further, as far as hardware is concerned, I would be interested to note what type of graphics card and power supply unit you have installed, but information on your motherboard, CPU and RAM memory would be required also?

Regards

commented by (13 points)

HI 

 it goes back to desktop 

http://questions.x-plane.com/?qa=blob&qa_blobid=14372829294779465190

im using  2018 Macbook pro  i7 16gb Ram 

Thanks for your help :) 

commented by (1.8k points)
Hi again

I have looked at your Log.txt file and have noticed that your are using a Steam variant of X-Plane 11 and on that basis, you should be referring this matter to them!

However, leaving that aside, I have the following observations:-

1. Your MacBook Pro has an 8th generation 6 core Intel(R) Core(TM) i7-8750H CPU running @ 2.20GHz CPU speed. As you will see from Laminar Research's website, the minimum CPU specification is 3.0GHz, with the recommended being 3.5GHz!. Please see following link: https://www.x-plane.com/kb/x-plane-11-system-requirements/. There may therefore be a bottleneck here?

2. In terms of graphics, your MacBook has an AMD Radeon Pro 555X card running 4GB of GDDR5 memory, with DirectX 12 support. This should be OK, but is however at the minimum end of the recommended specification.

3. RAM memory @ 16GB is more than sufficient.

4. The final entries in your Log.txt file are as follows:-

Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/
Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/
Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/
Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/
Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/
Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/
Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/
Mem file error.  Err=22, file=/Users/avio/Library/Application Support/Steam/steamapps/common/X-Plane 11/

I would therefore suggest that you use some third party software to 'stress test' your MacBook, just to see if any issues are highlighted?

If you go to https://cpu.userbenchmark.com/Software, you can download a small piece of software to test your whole PC.

If you go to https://www.memtest86.com/ and again download a small piece of software, it will test and analyse the RAM memory in your MacBook.

Try these first to see how you get on!

Regards
commented by (13 points)
Hi, thanks for this detailed  answer i will try

Just i am curious because when i first downloaded the 330. it was working perfectly normal with low FPS but still. working after reinstalling it. stopped.

Thanks again :)

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