0 votes
asked by (15 points)
Hi....again, I thank you for getting back to me so quickly yesterday...:).  However, I tried a few times to order the USB key but was unsuccessful  due to credit card issues....yet, I used my card later the same afternoon to order stuff from Amazon....so, don't know what's going on.....what I'll do is contact the card folks and try to resolve the matter so that I can get that key.......

Again, thanks for your help on your side of things.... :)

All the best,


1 Answer

0 votes
answered by (443 points)
Hi Paul,

I wasn't able to reproduce this issue... (My test purchase with a Visa went through just fine.)

What type of credit card were you using? Do you have another card you could try?
commented by (15 points)
Hi Tyler...success :)   it all worked fine this time.....perhaps, originally, I made a transposition error...or whatever.....nevertheless, all is fine now and the order is complete.....but again, thank you so much for the excellent customer service :) and best wishes for the Christmas season.....    Paul
commented by (443 points)
Excellent, glad to hear you got it working! :)

Welcome to X-Plane Q&A, where you can ask support questions and get answers from members of the community.

This site is for X-Plane support questions only. Please search for existing answers before posting your question. Off-topic questions will be locked.

If you’re new, you’ll need to register before asking your first question.

If your question is answered, click on the check mark to select the best response.