Question

X-Plane 10 Installer crash, both via X-Plane 10 update or stand alone. X-Plane 9 installer properly working, even if X-Plane 9 is not installed. For reference X-Plane 10.41 try to upgrade to 10.42. All on Windows 7. This situation it happened only recently.

Answer 1

How did you get the installer you are using? Did you start X-Plane and get notified there was an update, and let the installer download? You can try the newest installer from here on our website. If it still doesn't work, please upload a copy of the installer log.txt file (it should be saved on your desktop after you run the installer).

Comments

Hi, Installer is fresh one download from X-Plane website. At beginning I thought was a OpenGL problem but other software with OpenGL work correctly. Anyway, find enclosed log.txt, very short, I add also log.txt generate by X-Plane 10. Again if you run the installer also from X-Plane programm it crash. Why the installer for X-Plane 9 it works.

Thanks in advance for help.

Installer log.txt for X-Plane Installer 3.34r1 compiled on Nov 17 2015 12:43:53
Installer started on Wed Dec 02 16:40:23 2015

This log file is generated automatically by Laminar Research applications and contains diagnostics about your graphics hardware, installation, and any error conditions.
If you need to contact tech support or file a bug, please send us this file. NOTE: this file is rewritten every time you start ANY of your X-System applications.

Windows 6.1 (build 7601/2) Service Pack 1.0
This is a 64-bit version of Windows.
CPU type: 586
Physical Memory (total for computer): 4183994368
Maximum Virtual Memory (for X-Plane only): 4294836224
CPU 0: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz  Speed (mhz): 2294
CPU 0: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz  Speed (mhz): 2294
CPU 0: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz  Speed (mhz): 2294
CPU 0: Intel(R) Core(TM) i5-2410M CPU @ 2.30GHz  Speed (mhz): 2294

X-System folder:'', case sensitive=0

-------------------------------------------------------------------
Application was launched with the following command line options...
 '10'
 '10/X-Plane'
 'H:\X-Plane'
 'main'
 'program/X-Plane.exe'
-------------------------------------------------------------------

WGL_EXT_depth_float WGL_ARB_buffer_region WGL_ARB_extensions_string WGL_ARB_make_current_read WGL_ARB_pixel_format WGL_ARB_pbuffer WGL_EXT_extensions_string WGL_EXT_swap_control WGL_ARB_multisample WGL_ARB_pixel_format_float WGL_ARB_framebuffer_sRGB WGL_ARB_create_context WGL_EXT_pixel_format_packed_float

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I don't think this is the full log. You can attach the file by clicking the link icon in the tool bar and going to the upload tab. Choose the file, send it to the server & click OK. It will insert a URL for the log.txt file.

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Name of URL ? I will send two file, one is short (already sent before) another is generate by X-Plane 10 after running

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http://questions.x-plane.com/?qa=blob&qa_blobid=8165267518746754002

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http://questions.x-plane.com/?qa=blob&qa_blobid=9726391288634822515

This file generate by X-Plane 10

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It looks like X-Plane is not installed on the desktop. We recommend it be installed on the desktop as other folder permissions settings can interfere with updates and running the sim. Can you try installing it to the desktop and seeing if that fixes the crash?

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I will try, to reduce the amount add on, now whole value lump sum on X-Plane 10 are 200 Gb ! Again is quite strange, till three weeks ago, same configuration, not on desktop I have update with out problem. It could be interference from some windows 7 update or my antivirus Bit Defender.

Let's see, I will try your suggestion or move to win 10

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Hi JRoberts it doesn't work. Another clue, running installer on XP DVD 1, it work, he ask to repair but I didn't, main reason is due, it asked to modify more than 7500 files.

If I will do, I can after that full repair, go to final release 10.42. What about others addon I have in X-Plane 10 folder, I need to reinstall ?

Thanks

Corrado

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So the latest installer from X-Plane.com crashes when you try to install to the desktop? Are you using the installer in English or one of the translations? What is your computer's language set to?

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English, all Sw in my PC are english Language except W7

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We have had reports of crashes before when systems were set to other languages such as Portuguese, Italian & Japanese. We can see problems if our installer is using English but your system default is something else. I wasn't sure from your response if your operating system is in English or a different language?

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Hi jroberts

W7 is in Italian Language but till three weeks ago everything were great. Now I am doing PC cleaning for potential malware, as per Microsoft support suggestion. By the way, I want to install a X-Plane 10 second copy to a different hard disk, just to understand if it happen again. I am doing cleaning all of my hard disk, there are more than 5 tera byte, it takes long time. I will inform you in case positive solution.