Installer giving me error: Permission denied. Help??

Question

Ok, so I just got X-Plane 11 digital download. Everything was going normal during the installation, until I reached the end. There, the installer displayed "There was a problem installing X-Plane. Please try the updater again later or contact Laminar Research support at [email protected] for help. (The technical problem was: Permission Denied. Perhaps you do not have access to a directory or file system.)"

I am running macOS Sierra version 10.12.2, and I am an admin on my computer. I have the latest version of the installer. My installer log.txt is attached here.

Download file

I didn't block permission on anything, and I don't know what to do to avoid this error. Please help me. Thank you

-Daniel

Comments

Yup, same issue here, both scenery updates and demo updates have permission issues.XP11 is installed to desktop, mac book pro, latest OS

 

r

Answer 1

Tha same problem for me

Comments

Jennifer

Same problem here. I have two iMacs side by side. 2009 and 2013, both using Sierra 10.12.3.  

I have bought two copies, one for each computer.  Comp 1 installed totally with no problem.  Comp 2 installed basic X-plane app. When I attempt to update, it tries to load 6 Gb-compressed? (needs 25 Gb to match comp 1). Than I get a 'file changed detected, 1000 world terrain/textures10/loveg/sprs_cld_sdry_steep_d.dds .  Choose overwrite file and click.  Permissions error pops up and DOA.  

This installation's folder is next to my XP 9 and XP 10 installation folders which function perfectly.

As I use IOS, Instructor and master, I have absolutely duplicate XP installations.

I copied the installer from comp1 to comp 2 and it ran the same errors.

mick

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Solved.

I ran disc utility  on permissions and all was O.K.  so I ran terminal (fsck -fy) five times until I got an all O.K.

Then I went back to X-plane.com and DL's installer version 4.01r1. Deleted all xp and started over.  So far , it has installed the basic,  I got an error message--missing a terrain file. I went back to my good XP 11 install, copied the file and inserted it into my new install. I then  started the installer and UP'd  to 9b.   Restarted a third time for scenery and now have half of the worlds scenery so far.  No error messages

Mick

Answer 2

If you try launching the installer again and pick the update option, it should scan your install and replace missing or corrupt default files. Does that complete successfully?

Comments

I just tried that, it gives me the same error while installing it.

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Hi Daniel,

We're trying to investigate this further. If you're interested in helping, please email me at [email protected] and I can send you a special build to use for testing this.

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I have the same problem while updating from the X-Plane 11 beta (bought version) to the final version. It says (for the third time now)

Finished Web Update. There was a problem updating X-Plane. Please try the updater later or contact LR tech support for help.

(The technical problem was: Permission Denied. Perhaps you do not have access to a directory or file system.)

Thanks in advance, Frank