0 votes
asked by (12 points)
I purchased X-plane & cannot install. Seems my system meets the min requirements. Log & video info is given below. Please let me know the problem.


Here is the log file for the installation:


Installer log.txt for X-Plane Installer 4.01r1 compiled on Dec  2 2016 15:22:04
Installer started on Tue Mar  7 18:57:53 2017

This log file is generated automatically by Laminar Research applications and contains diagnostics about your graphics hardware, installation, and any error conditions.
If you need to contact tech support or file a bug, please send us this file. NOTE: this file is rewritten every time you start ANY of your X-System applications.

Windows 6.1 (build 7601/2) Service Pack 1.0
This is a 64-bit version of Windows.
CPU type: 8664
Physical Memory (total for computer): 6342078464
Maximum Virtual Memory (for X-Plane only): 8796092891136
CPU 0: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz  Speed (mhz): 2993
CPU 0: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz  Speed (mhz): 2993
CPU 0: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz  Speed (mhz): 2993
CPU 0: Intel(R) Core(TM) i5-2320 CPU @ 3.00GHz  Speed (mhz): 2993

X-System folder:'', case sensitive=0

WGL_EXT_depth_float WGL_ARB_buffer_region WGL_ARB_extensions_string WGL_ARB_make_current_read WGL_ARB_pixel_format WGL_ARB_pbuffer WGL_EXT_extensions_string WGL_EXT_swap_control WGL_ARB_multisample WGL_ARB_pixel_format_float WGL_ARB_framebuffer_sRGB WGL_ARB_create_context WGL_EXT_pixel_format_packed_float


Video card info below

Name    Intel(R) HD Graphics Family
PNP Device ID    PCI\VEN_8086&DEV_0102&SUBSYS_05891025&REV_09\3&11583659&0&10
Adapter Type    Intel(R) HD Graphics Family, Intel Corporation compatible
Adapter Description    Intel(R) HD Graphics Family
Adapter RAM    (1,325,254,656) bytes
Installed Drivers    igdumd64.dll,igd10umd64.dll,igd10umd64.dll,igdumdx32,igd10umd32,igd10umd32
Driver Version
INF File    oem7.inf (iSNBD0 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1440 x 900 x 59 hertz
Bits/Pixel    32
Memory Address    0xFE000000-0xFE3FFFFF
Memory Address    0xC0000000-0xCFFFFFFF
I/O Port    0x0000F000-0x0000F03F
IRQ Channel    IRQ 4294967289
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    c:\windows\system32\drivers\igdkmd64.sys (, 11.69 MB (12,262,624 bytes), 10/27/2011 7:24 AM)

1 Answer

0 votes
answered by (19.3k points)

The log doesn't list the specific Intel GPU, so it might not be powerful enough to run X-Plane. Does it have at least 1 GB of RAM? There are known issues with the Intel 520 and 530 GPUs and they require an updated driver to work.

Welcome to X-Plane Q&A, where you can ask support questions and get answers from members of the community.

This site is for X-Plane support questions only. Please search for existing answers before posting your question. Off-topic questions will be locked.

If you’re new, you’ll need to register before asking your first question.

If your question is answered, click on the check mark to select the best response.