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asked by (14 points)
My x-plane 11 always crashes during the loading screen, more specificaly at asynchronous loading stage. I already deleted the preferences folder contents, and triyed to upgrate it using the installer but it dos not fix the issue, please help.

1 Answer

0 votes
answered by (19.3k points)

If the automatic crash reporter comes up, be sure to fill it out and send it to us. If it is hanging instead, get a dump file with more info by:

  1. When X-Plane freezes or stops responding, note what the message is above the loading bar.
  2. Open the Task Manager. (Ctr + alt + delete will bring up a list with this option.)
  3. Find the X-Plane program in the list.
  4. Right click on it and pick the option to "create dump file"
  5. When it's done, the pop up will list the file location.
  6. Navigate to the file location in the file explorer window. (It's possible one of the folders in the file path will be hidden. Follow directions here to show hidden files, if needed.)
  7. Dump files are very large so you may need to compress & upload it to a service like Google Drive or Dropbox, then use the share link.