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0 votes
asked by (12 points)
I have the digital version of X-Plane 10 on my Mac OS X.
During flights X-Plane randomly gives a pop-up with "Disc 1 not found" and then disconnects the yoke.
And sometimes XP asked for the serial number at startup, I always filled it in and then it worked for a while.
But this "Disc 1 not found" message keeps coming randomly...

Any idea how to fix this?

Thank you.

1 Answer

0 votes
answered by (19.3k points)
Hi Joost,

Have you noticed any common things between times when the Disc 1 message pops up? Our Demo DRM has a time limit of 15 minutes then it is designed to lock joystick & yoke function. Is that when you see the message?

Please attach a copy of your log.txt and any additional details so we can look into this further.  If you have a valid digital download product key, this should not be happening.
commented by (12 points)

Hi jroberts,

Thanks for the quick responding. 
Today I got the message when I was on approach after a 1,5 hour flight. 
But I also once received the message after 20 minutes. So it is very randomly. 
I do have a valid digital download key from Laminar, sometimes X-Plane also asks at startup for a serial and when I fill it in I have had no problems. But when it does not asks at the startup then I am afraid the error message will come during flight like today...

Here is the log file: 


commented by (12 points)
Also, the "Oops! You are taking us out of your region!" message came about 10min before that. It is very weird because I was flying in Switserland and I have the x-plane scenery for all Europe and also the UHD Mesh v3 for all of Europe...
commented by (19.3k points)
The message about leaving your region should only show up if you are using a regional edition of X-Plane. Did you purchase the regional edition originally and then recently upgrade to the digital download version?

I see your version is actually a little behind. Please try running the installer and opting to update to 10.42.

If that doesn't fix it, you can also try "resetting" your DRM. Go to your user -> Library -> Preferences and delete the 4 X-Plane files (Installer.prf, drm.prf, install_10.txt & xdd.prf). X-Plane should ask for your product key the next time you start and recreate these files.